Our conditions

1. About Ditt Svenska Skafferi

• The company is located in Avesta.
• The company that runs Ditt Svenska Skafferi, MMVindicta AB, is located in Avesta, Sweden.
• If you want to get in touch with us, send an email to info@dittsvenskaskafferi.se with your case and your contact details and you will hear from us shortly.

2. Order

• When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address.
• If there is any error in the order confirmation, please contact us at info@dittsvenskaskafferi.se

3. Delivery

• Our normal delivery times are 1-5 business days. NOTE! Orders placed on weekends will be sent after the weekend.
• In case of delivery delays, please contact us at email address: info@dittsvenskaskafferi.se

We use UPS to deliver your ordered goods. UPS has proven to be the shipping company that manages the deliveries in the best way.

Shipping costs are shown when you enter the checkout page. You can also see the shipping costs in the shopping cart by selecting the country and entering your postal code.

4. Prices

• All prices in the store are stated in SEK and all prices are inclusive of VAT. You who order outside the EU pay without VAT.
• We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and we reserve the right to adjust the price.
• Customs and VAT charges may apply for deliveries outside the EU. You as the recipient are responsible to pay these fees. Orders shipped within the EU includes Tax/VAT and are not subject for custom fees. Orders placed outside the EU region are tax/vat free. However, tax and custom feex may apply at delivery of your order.

5. Right of withdrawal (Please note that this right does not apply to food items)

• When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.
  
  5.1When using your right of withdrawal:
• You must announce that you regret your order. The message should be sent to us . In your message, your name, address, e-mail address, order number and the goods to which the return applies, must be included.
• You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.
• You are responsible for return shipping, delivery and condition of the products upon return, so the products should be shipped well packaged and in original packaging if possible.
• In the amount of the refund, we reserve the right to deduct a sum corresponding to the reduction in value compared to the original value of the product for used or damaged product.
  
  5.2 The right of withdrawal does not apply to:
• Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
• Products that have the nature of sealed audio or video recording and where the seal has been broken by you.
• Custom made product that has been specifically tailored to you or has a distinct personal touch to your liking.
• Services that have been completed and where you have explicitly consented to the service being started without the right of withdrawal.
• Goods that can deteriorate quickly, such as food.
• Issue numbers of newspapers or magazines.
  
  For more on the statutory right of withdrawal, see här.

6. Complaints

• We inspect all products before sending them to you. Should the product still be damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge.
• You must always contact us for approval before returning a defective item.
• The complaint should be sent immediately after the defect is discovered.
  
  6.1 How should you do a complaint?
• Any errors and defects should always be reported to info@dittsvenskaskafferi.se where you enter your name, address, e-mail address, order number, images taken of the parcel(s) and a description of the error.

• If we fail to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We handle return shipping for approved complaints.
• We reserve the right to deny a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. For complaints, we follow guidelines from the Allmänna Reklamationsnämnden, se arn.se.

7. Limitation of Liability

• We take no responsibility for any indirect damage that may result from the product.
• We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.
• Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
• Purchasing chocolate or confectionery destined for countries with hot climates is done so at your own risk. We will not refund chocolate that have melted druing transportation due to high temperature.
• Goods with short shelf life, such as soft bread, are ordered at your own risk. The products we send will always have as long shelf life as we can get. Normally, we do not refund for goods that have expired due to delivery delays, delays due to customs handling, etc. or that you as a customer have chosen a too slow shipping alternative. However, always contact us if this should happen and we will of course look into your individual case.

8. Product information

• We reserve the right for any printing errors on this site as well as final sales of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.
  Product packing may differ from the product imaging on our website.

9. Information about Cookies

• According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on Post och telestyrelsens website.

10. Personal data

• By shopping at Ditt svenska skafferi you agree to our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We never sell or send your information to third parties without legal basis.
• Ditt svenska skafferi is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order as well as the occasions when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.
• Below information is a summary of how we conform to dataskyddsförordningen (GDPR) stores and processes your data.
• 10.1 What is a personal data?
  Personal data is all information that can be directly or indirectly attributed to an existing person.
• 10.2 What information do we store?
  In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.
• Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, bokföringslagen (the accounting act).
• 10.3 Legal basis
  In connection with a purchase, your personal data is processed in order to fulfill the agreement with you.
  Marketing, promotions and similar mailings are done with your consent.
• 10.4 What information is shared and for what purpose?
  10.4.1 Payment provider
• When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud.
  The payment providers (payment services) we use are: Card payment, bank transfer.
• We use Stripe for card payments.
• When you choose to pay by card, your card is charged immediately.
• Bank transfer payment conditions:
  Your order is held until full payment is verified.
  
  From a Swedish bank account:
  Postgiro: 95 54 50-2
  or
  Account number: 9960 2609554502
  Bank: Nordea
  
  From foreign bank account:
  IBAN: SE56 9500 0099 6026 0955 4502
  BIC/SWIFT: NDEASESS
  Bank: Nordea
  
  Please mark the payment with your order number.
• 10.4.2 Shipping company
  In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and/or mobile number may also be shared with the shipping company for notification.
  The shipping companies we work with are: UPS.
• 10.4.3 Newsletter
  If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
  We use Sendgrid to send out newsletters.
• 10.5 The right of access
  You have the right to obtain extracts from all information available about you with us. Extracts are delivered electronically in a readable format.
• 10.6 Right to Correction
  You have the right to ask us to update incorrect information or supplement information that is wrong.
• 10.7 Right to be forgotten
  You can request that the information you intend to delete be deleted at any time. There are few exceptions to the right to delete, such as whether it must be retained in order for us to fulfill a legal obligation (for example, under bokföringslagen (the Accounting Act)).
• 10.8 Responsible for data protection
  Ditt svenska skafferi is responsible for storing and processing personal data in the web shop and ensures that the rules are followed.
• 10.9 How we protect your personal information
  We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

11. Changes to the General Terms and Conditions

• We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.

12. Dispute and choice of law

• In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
• In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution.
• Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish rights and laws.